Careers


Be a part of the Trademark Team

Trademark is proud to be at the leading edge of commercial real estate. To offer the best to our partners, clients and other stakeholders we need the best people for our team. Trademark offers its team members a challenging, rewarding and engaging experience.

 

Diversity Drives Innovation

Trademark is passionate about creating an inclusive workplace that promotes and values diversity. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

Companies that are diverse in age, gender, race, sexual orientation, ethnicity, religion, ability and perspective are proven to be more successful. More importantly, diversity fuels innovation.  We are building a culture at Trademark where differences are valued.


Click Here to learn more about Trademark’s commitment to Diversity & Inclusion

Click Here to view Trademark’s portfolio Environmental, Social, and Governance (ESG) benchmarking

Current Positions

Shopping Center Operations Director, Zona Rosa (Kansas City, MO)

Title: Retail Operations Director, Zona Rosa

Compensation: Based on Experience and Qualifications

Reports to: General Manager


Overview:

The Operations Director is responsible to oversee day-to-day operations for assigned retail/mixed use property.  Oversee overall maintenance and implement preventive maintenance programs to maximize the owners’ financial return and for the benefit of the tenants, customers and communities in which the asset is located.

Specific areas of responsibility would include:

Primary:

  • Primary responsibility is to coordinate the operational activities of the assigned center(s), including the day-to-day activities of maintenance and repair, risk management, development and implementation of operational standards and specifications, tenant coordination / construction, service contracts of the retail properties.
  • Implements preventative maintenance programs to enhance the value and profitability of the center and effective cost control.  Identifies problem areas and proactively works to improve the processes to maximize work performed.
  • Integral in implementing annual operating budgets, capital expenditures, and executes plan within guidelines.  Financial responsibility for assigned center(s) to control CAM costs within the approved budget and for budgeting and improving net income beyond approved budget.
  • Maintains communication with tenants and employees to improve success of the property.
  • Promotes effective business relationships to convey company operational policies.
  • Reviews General Ledger for accuracy and maintains the integrity of the approved budget line items and year-end accruals.
  • Ensures tenant compliance with lease requirements including tenant/landlord responsibility for repairs and maintenance, hours of operation and care of premises.
  • Ensures compliance with AIA, Building Codes and OSHA standards/policies and regulatory guidelines.  Ensures a safe working environment for employees and takes corrective action, as needed.
  • Contracts with outside vendors, including obtaining RFPs or bids, drafting contracts for approval and coding bills for processing.  Monitors contractor performance.  Approves payables.
  • Evaluates center for property needs and recommends improvements as required.
  • Oversees the condition and maintenance programs of key asset systems, HVAC equipment, electrical equipment and property vehicles.
  • Monitors on-site tenant construction for compliance with approved plans and performs punch list for Tenant Coordination.  Works proactively with tenant’s architects and contractors to ensure timely construction schedules and openings.

 

  • Interface with the Marketing Director and coordinate facilities personnel to install marketing signs, setups and teardowns, etc.
  • Ability to communicate effectively and maintain positive relationships with tenants, vendors, employees, contracted personnel, managers and local government regarding center operations or personnel issues to ensure the smooth operation of the center.
  • Maintain advanced technical skills in HVAC, electrical systems, plumbing systems, building automation systems, utility metering systems, fire control and related site-specific facilities equipment.  Serve as the technical expert for complex building issues.
  • Design and implement new ways to improve electrical systems and HVAC systems, minimizing energy consumption at the facility.
  • Other duties as assigned.

Supervisory Responsibilities

  • Provides objectives, evaluates performance and gives interim and annual performance reviews of direct reports.  Ensures compliance with company personnel policies and applicable laws.  Direct reports to include Maintenance Supervisor and Maintenance Technicians.  May supervise non-exempt, exempt or professional employees.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities may include recruiting, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems.

Essential Functions:

  • Standing up to 8 hours a day.
  • Walking up to 8 hours a day.
  • Working outdoors for 8 hours a day.
  • Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine.
  • Ability to stoop, stand, climb, and frequently lift a minimum of 50 lbs.
  • Able to speak clearly so others can understand you.
  • Demonstrate skills and knowledge of all types of power tools.
  • Ability to safely operate fork and aerial lifts.
  • Detail oriented, with the able to handle multiple projects simultaneously.
  • Ability to work on roofs.
  • May be exposed to inclement weather.
  • Must be able to work in close and cramped spaces including attics, basements, various crawl spaces and areas with low light or no light at all.

Requirements:

  • A Bachelor’s degree from a four-year college or university or relevant experience.
  • 5+ years related field experience
  • Minimum 2-3 years of management experience
  • HVAC experience is a required
  • May be required to possess appropriate license/permit for trade as may be required, i.e. Journeyman or Master Electrician License or City Licenses.

 

Knowledge, Skills and Abilities:

  • Ability to work independently combined with a strong collaborative style of communication.
  • Must have thorough knowledge of construction, the day-to-day operations of maintenance and facilities, security and housekeeping functions, and the tenant relations requirements of managing retail properties.
  • Must have some knowledge of commercial real estate including a broad understanding of finance, leasing and legal.
  • Ability to develop strategic solutions required.
  • Persuasion and conflict resolution skills required.
  • Ability to communicate with all levels within the organization and ability to work and learn independently and in a team situation.
  • Strong organizational and time management skills.
  • Excellent interpersonal, oral and written communication skills.
  • Ability to deal with multiple tasks effectively and establish priorities.
  • Strong attention to detail.
  • Excellent PC, Excel, MS Word and PowerPoint

Professional and Personal Characteristics:

  • Creative and innovative approach to solving problems and resolving issues.
  • Ability to work independently combined with a strong collaborative style of communication.
  • Demonstrated organizational skills.
  • Strong analytical and technical skills.
  • Results-oriented and high energy.
  • Highest level of personal integrity.
  • Ability to multi-task in a fast-paced environment.
  • Ability to prioritize work and meet deadlines.
  • Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues.

Qualified candidates please send your resume to mauzenne@trademarkproperty.com

View Complete Job Post

Portfolio Assistant | Fort Worth, TX

Title: Portfolio Assistant

Reports to: Manager – Portfolio

Job Description

The Portfolio Assistant is responsible for administrative assistance to the Property Management team, which includes the following positions: EVP – Portfolio, VP – Property Management, Manager/Sr. Manager – Portfolio, two Property Managers, and an Operations Maintenance Manager.  This position also provides travel and expense report assistance to the Asset Management team.

Specific Areas of Responsibility Include:

Property-Specific Duties (currently for 5 – 6 properties):

  • Code and enter weekly property invoices into various systems;
  • Manage database of tenant and vendor insurance certificates of insurance (COIs) to ensure that certificates are up to date and compliant;
  • Enter monthly utility data into Energy Star Portfolio Manager;
  • Reconcile monthly property credit card, creating invoice and backup for all purchases;
  • Monthly Sales Reports: retrieve sales data and enter data into spreadsheet;
  • Prepare tenant default notices (as needed);
  • Update Property & Vendor Contact Information (as changes occur);
  • Check departmental mail daily, and send any checks to the appropriate Lockbox;
  • Enter tenant contact data into requested format for annual tenant satisfaction survey;
  • Assist property management group with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services, including scheduling and tracking roof leak repairs;
  • Communicate with tenants regarding any facility work being done on premise (as needed);
  • Call utilities for disconnection/late notice (as needed);
  • Assist with preparation of annual tenant escalation and reconciliation letters;
  • Review monthly water submeter report, informing Property Manager of overdue tenants;
  • Update any new remit address/emails in Yardi accounting system (as needed);
  • Assist with annual 380 Agreement submission (currently 2 properties);
  • Submit tenant issues/concerns from tenant/guest report to security company;
  • Review and save daily parking management log, update master parking spreadsheet for new/inactive employees, and send quarterly email to tenants to update the employee parking spreadsheet (1 property);
  • Community space reservations: input into shared calendar, communicate with party regarding payment, and work with on-site team regarding any event-specific needs;
  • Prepare and send quarterly tenant billback invoices for non-recurring charges only;
  • Assist with property transitions/on-boarding of new tenants and vendors;

C-Level Executive (EVP) Assistance:

  • Assure contracts needing execution are signed and returned;
  • Assist in gathering of reporting metrics for the monthly Portfolio Project Review Meeting;
  • Prepare Portfolio Leadership Meeting agenda, take notes/follow up on action items;
  • Save Quarterly Property Inspections in Box and contact any team with late submissions;
  • Coordinate portfolio details related to EVP Portfolio’s Annual Performance Reviews;
  • Coordinate travel details and manage calendar for EVP – Portfolio; including proactively scheduling client/partner meetings.  Track number and dates of visits to each property;
  • Assist in planning annual Portfolio Management Meeting (organize agenda, reserve hotel block, book meeting room, group transportation, and group restaurant reservations);
  • Create, modify, proof and coordinate business development packages/presentations;

Portfolio Duties:

  • Prepare monthly General Manager Meeting agenda, collect information from Manager’s for meeting PowerPoint, and manage screenshare during the meeting;
  • During new property transition, create UPS labels and mail tenant notification letters, following up on any returned letters (as needed).

ESG Duties:

  • Collect and save portfolio utility bills in Box;
  • Create new Energy Star Portfolio Manager accounts, including initial set up of meters and initial download of utility data (as needed);
  • Train new property employees on how to enter Energy Star utility data (as needed);

Asset Management Team:

  • Assistance with booking travel and completing expense reports for Asset Management Team.

Misc:

  • Provide administrative support for Asset Management team for adhoc/special projects as needed.
  • All other projects as needed and assigned by portfolio group.

Qualifications/Experience

  • Bachelor’s degree preferred and 3 to 5 years’ previous Administrative Assistant experience, including real estate experience and working with tenant leases (commercial real estate preferred);
  • Candidate must have exceptional MS Office skills;
  • Candidate should desire a flexible work environment and be willing to assist other departments as needed.

Competencies

  • Candidate must have Adobe Suite skills (photoshop, illustrator and InDesign);
  • Customer focused oral and written communication skills;
  • Priority setting, decisiveness, organization and time-management skills;
  • Excellent customer service skills and professional demeanor;
  • Organization, planning and problem-solving skills required;
  • Strong attention to detail;
  • Reliability;
  • Great communication skills and comfortable having challenging conversations with tenants or vendors.

Qualified candidates please send your resume to Maranda Auzenne

View Complete Job Post

Curbside Services – Dallas, TX

 Title: Curbside Services – Dallas, TX

Compensation: TBD

Reports to: Concierge Manager, Galleria, Dallas, TX

Galleria Dallas has created a new and convenient way for our mall guests to shop by delivering their pre-purchased items directly to their vehicles at Curbside!  Galleria Curbside is powered by elevate, our Guest Services team offering guests a VIP experience that sets us apart from all other shopping centers.  Galleria Dallas needs passionate and motivated partners willing to work hard and take delight in making our guests feel welcome.  This is currently a part-time position.

 

The ideal candidate will possess the following traits:

  • Customer focused
  • High energy and upbeat personality
  • Thrive in a fast-paced environment
  • Positive & professional
  • Have a high sense of urgency
  • Thorough and detailed
  • Excellent time management
  • Initiative driven and self-motivated
  • Able to stand for extended periods of times and walk long distances
  • Bi-lingual is a plus, but not required
  • Must be able to work a flexible schedule – including mornings, mid-day, nights, weekends and holidays
  • Must be able to list up to 40 pounds

 

Daily tasks may include and are not limited to:

  • Warmly greeting guests
  • Retrieving all necessary order details from the guest and retailers
  • Enter all details electronically and confirm items with guest and retailer
  • Strong competence in computer operating systems
  • Be quick and agile
  • Delivering guests a fond farewell
  • Assisting with VIP events
  • Delivering guest purchases to designated pickup points
  • Luggage and baggage storage
  • Guest directions
  • Walking guests to their destinations

 

No matter where you are in your career, we welcome you to join our team where you come first.

Candidates please send your resume to GalleriaJobs@trademarkproperty.com

View Complete Job Post

Operations / Maintenance Manager – Fort Worth, TX

Title: Operations / Maintenance Manager

Compensation: Based on Experience and Qualifications

Reports to: VP, Property Management

Job Description

In this role, the Operations Manager will support the property management team in providing technical oversight for a retail and mixed-use portfolio exceeding 1 one million plus square feet located in Ft. Worth and Austin.  The position will work closely with outsourced service providers and internal staff to ensure that each property meets or exceeds the company standard for quality service, safety, efficiency and appearance.

Candidate will have a background in commercial real estate operations or facilities management with expertise in the operation and maintenance of mechanical, electrical, plumbing, and fire/life safety systems.  Candidate will also have experience overseeing capital projects and large repair and maintenance projects.

The ideal candidate will have prior experience in retail and mixed-use assets or asset types with similar breadth and complexity.  Candidate must demonstrate success in a fast-paced and flexible environment and be able to work effectively across all levels of the organization from building maintenance technicians to senior executives.  Effective verbal and written communication skills, with a strong customer service focus are required.

Essential Duties and Responsibilities

  • Provide daily support for Property Management and be a resource for other teams such as Tenant Coordination, Marketing and Leasing teams.
  • Assist in overseeing the daily physical operation of assigned properties including regular inspections to insure properties are clean, safe and secure.
  • Participate with property management staff in the development of property budgets for capital expenditures, maintenance and repairs.
  • Execute strategic and operational initiatives related to safety, technical consulting, preventative maintenance, capital project supervision, etc.
  • Manage the contractor prequalification, bidding, and selection process for capital projects and large repair and maintenance projects.  Create scopes of work and then oversee the vendors performing work on the properties.
  • Work with Property Managers to make project recommendations with follow-through to completion.
  • Maintain strong relations with vendors and third party service providers to ensure compliance with company policies, quality standards, and schedule requirements.

Qualifications

  • Education and Experience
    • Associate’s degree or higher and a minimum of 5 years of experience and/or training, or equivalent combination of education and experience.  This position requires hands-on experience in engineering/facilities management of commercial buildings and experience overseeing typical building infrastructure and repair projects such as HVAC, equipment replacements, roof work, concrete flatwork, irrigation, elevators, A/V, etc.
  • Communication Skills
    • Ability to comprehend, analyze, and interpret bid proposal documents.   Ability to effectively communicate with vendors, fellow employees and third party clients.
  • Reasoning Ability
    • Ability to solve advanced problems and deal with a variety of options in complex situations.  Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
  • Other skills and/or Abilities
    • Intermediate skills with Microsoft Office Suite, Outlook, Box.  Working knowledge of property management and construction.
  • Flexibility
    • Ability to be on calls, tenant requests and emergencies on nights and weekends.

What Trademark Provides

  • 15 days Paid Time Off – no waiting period. Increases over time
  • Additional day off for your birthday each year
  • 2 Additional Volunteer days to use in your own community
  • 10 additional paid holidays off
  • 401k employer match after 30 days of employment
  • Employee assistance program to support every aspect of your wellbeing
  • Annual Bonus Structure
  • Company Paid LTD, STD, and Life Insurance
  • Personal and professional growth opportunities
  • Monthly team meetings

To apply for this position, send resume to:

Maranda Auzenne at mauzenne@trademarkproperty.com

View Complete Job Post

Leasing Representative

Title: Leasing Representative

Compensation: TBD

Reports to: Senior Vice President of Leasing

Direct reports: TBD

Overview

Ideal candidate would possess a background in leasing multiple retail project types. Candidate would also have strong relationships with local and national retailers, restaurants, and brokers.   Candidate should be able to help lead initiatives, evaluate potential projects and have strong negotiating and interpersonal skills. Candidate should demonstrate a high level of energy, integrity, intellect and a strong work ethic.  Candidate should be a self-starter who is willing to help out wherever needed.  Other key attributes necessary for the position: able to communicate clearly to co-workers, consultants, and partners, delivering well-reasoned and cost-effective solutions in a timely manner while balancing multiple priorities.  Common sense, high-level problem-solving skills, and attention to detail are required. Some travel is required for site visits to development projects, broker offices, and retailer visits.

Specific areas of responsibility would include:

  • Lease existing or vacant space within an assigned portfolio.
  • Coordinate the entire leasing process from prospect to lease execution.
  • Proactively canvass markets to engage new tenants and find the best of the best local/regional/national retailers and restaurants.
  • Negotiate and finalize letters of intent and leases and ensure that appropriate approvals are obtained.
  • Maintain accurate and up-to-date data on all deals within deal tracking program.
  • Implement custom, detailed marketing programs to assist in leasing of properties.
  • Work with Tenant Services to negotiate landlord’s and tenant’s work exhibits for lease documents.
  • Supervise and manage 3rd party brokerage companies and other consultants, as needed.
  • Assist acquisitions and development in the underwriting of new project opportunities.
  • Focus on the sourcing of new business by building and cultivating industry relationships.
  • Know and track all variables of sub-markets for assigned properties including property owners, who is buying/selling/leasing, past/current/average prices, annual property leases, factors affecting value and how transactions are being structured and all building within the territory.
  • Work with Senior Vice President of Leasing to ensure adherence to overall company policies, procedures and use of internal resources.
  • Establish lasting client relationships.

Qualifications:

  • Bachelor’s or Masters Degree in Real Estate, Finance, Business Management, Marketing or related field.
  • Three or more years of applicable experience in retail leasing.
  • Experience with lease negotiations and Tenant relations.
  • Ability to work well under pressure and balance multiple priorities.
  • Strong interpersonal, oral and written communications skills required.
  • Priority setting, decisiveness, organization and time-management skills
  • Team oriented, personal achievements and leadership roles in background required.

Qualified candidates please send your resume to dgoldware@trademarkproperty.com

View Complete Job Post

Concierge Supervisor – Galleria Dallas

Title: Concierge Supervisor – Galleria Dallas 

Reports to: Concierge Manager – Galleria Dallas

Compensation: To be confirmed

Position Details: Full Time

Galleria Dallas is in search of an experienced, motivated professional to fill our supervisor position with our Concierge & Curbside Services team, known as elevate.  The supervisor position is responsible for assisting the manager and fellow supervisor in developing, coaching, and mentoring the Concierge & Curbside teams.  This person should be a passionate, dedicated individual willing to work hard and take delight in making our valued guests, team members, and retailers feel welcome by offering 5-star service.  The elevate supervisor will aid in the continuous growth of the department with new amenities and services being added.

The elevate supervisor will successfully complete operational tasks, be an extension of upper management when representing the department and be flexible with overseeing daily tasks and the evolving assignments as the day comes.  We are looking for an energetic, customer-centric individual focused on building and developing a successful and seamless guest services program, for both our curbside and concierge initiatives.

Galleria Dallas has created a new and convenient way for our mall guests to shop by delivering their pre-purchased items directly to their vehicles at Curbside!  Galleria Curbside is powered by elevate, our Guest Services team offering guests a VIP experience that sets us apart from all other shopping centers.

Key Roles and Responsibilities of the Ideal Candidate:

  • Have a positive and professional upbeat personality with the desire to deliver outstanding customer service to our guests speaking knowledgeably about our amenities
  • Maintain employee work schedules, delegate responsibilities to employees and provide oversight and direction
  • Develop and execute the training program with both Concierge & Curbside teams
  • Work with the concierge manager and fellow supervisor on creative ways to enhance teamwork while sustaining a high team morale
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by our tenants
  • Assist in leading and working closely with other employees in a supportive and flexible manner, focusing on the overall success of the property and the complete satisfaction of the guests
  • Is attentive of guests walking by and is always prepared to provide immediate assistance
  • Engage each guest as a unique individual and listen attentively to their requests greeting them with a welcoming smile and enthusiasm
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Assist with the execution of marketing and tenant events as needed
  • Be knowledgeable of the gift card program and execute accordingly
  • Able to escort guests around property through the best route with pleasant conversation
  • Working knowledge of local attractions, destinations, and area venues.
  • Keep an accurate count of visitor traffic and services requests for reporting
  • Coordinate/communicate efforts between concierge team, management, marketing, etc.
  • Miscellaneous operational duties and responsibilities as may be assigned from time to time

Qualifications and Skills

  • Experience as a concierge, customer service or relevant role is strongly preferred
  • Aptitude in resolving issues with a customer focused orientation
  • Strong competence in Mac OS or Window OS
  • Must have working knowledge of Microsoft programs such as Outlook, Excel, and Word
  • Proficiency in English is required; multilingual is strongly preferred
  • Excellent organization and prioritization skills
  • Able to stand for an extended period and walk long distances with a sense of urgency
  • Must be able to work a flexible schedule- including evenings, nights, weekends and some holidays.

Job Type

  • Full-time hourly position with benefits

Send resume to mjannetto@trademarkproperty.com

View Complete Job Post

Property Accountant – Zona Rosa, Kansas City, MO

 

Title: Property Accountant – Zona Rosa, Kansas City, MO

Compensation: Based on Experience and Qualifications

Reports to: General Manager, Zona Rosa

Purpose and Scope:

Professional, energetic individual with full cycle property management accounting experience who communicates well at all levels, has the ability to multi-task, set priorities and adhere to deadlines.

Job Description: 

  • Perform full cycle accounting including accounts payable, journal entries, monthly accruals and reconciliations.
  • Generate monthly Rent Roll, review for accuracy.
  • Prepare monthly tenant percentage rent calculation and billings.
  • Enter daily cash receipts/tenant rents and monitor and actively pursue A/R balances.
  • Maintain property management sub-ledger including both lease and billing information.
  • Calculate monthly property management fees; process payments.
  • Prepare month-end reporting packages, review and analyze variances; distribute to parties as required.
  • Prepare complex annual NNN reconciliations and related billings for Office and Retail tenants.
  • Prepare/calculate/process monthly cash analysis and Partner distributions.
  • Prepare annual work papers and reconciliations for year-end tax returns.
  • Prepare annual budget and quarterly financial forecast.
  • Respond to audit inquiries from external auditors, owners and external business partners.
  • Review new retail and office leases and lease amendments and create and adjust tenant billings based on a thorough understanding of lease terms.
  • Respond to tenant questions regarding monthly charges, outstanding amounts due, annual CAM reconciliations.
  • Complete special projects as requested.

Job Requirements: 

  • Bachelor’s degree in Accounting
  • 3-5 years accounting experience, real estate accounting a plus; clear understanding of financial statements (GAAP).
  • Candidate must be enthusiastic, creative, flexible, have strong technical aptitude; detail oriented with strong analytical and problem-solving skills.
  • Ability to work under pressure and coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency.
  • Strong interpersonal, oral and written communications skills required.
  • Intermediate MS Excel and MS Word skills.
  • Timberline accounting software experience a preference.

To apply please send your resume to Susan Howell at ZonaJobs@trademarkproperty.com

View Complete Job Post

Building Maintenance Engineer | Galleria Dallas

This position is accountable for troubleshooting, repairs and performing preventive maintenance relative to the mechanical, electrical, HVAC, plumbing systems and physical structural elements of the shopping center.

View Complete Job Post