Job Posting

Lead Concierge | Atlanta, GA

Overview

A dynamic, detail-oriented, and natural leader, the Concierge Lead at Atlantic Station is responsible for delivering an exceptional customer experience, acting as a knowledgeable resource for all visitors, and supporting daily team operations. This role is perfect for a self-motivated, high-energy individual who thrives in a fast-paced environment, excels at problem-solving, and is committed to leading by example to ensure our service standards are consistently met.

Key Responsibilities

Leadership & Team Support

  • Guide & Delegate: Assist with delegating tasks and ensuring daily team responsibilities are completed efficiently.
  • Accountability: Hold team members accountable to department policies, procedures, and service expectations while leading by example.
  • Operational Liaison: Support management with operational needs, team communication, shift organization, and maintaining strong knowledge of department systems.

Customer Service & Escalations

  • Elevated Service: Greet guests with a welcoming smile and enthusiasm, stay attentive throughout their visit, and provide immediate, high-touch assistance (including walking guests to destinations and assisting with complimentary strollers/wheelchairs).
  • Issue Resolution: Assist with resolving guest concerns effectively and escalate complex issues to management when necessary.

Events & Operations

  • Events & Admin: Assist with VIP events and coordinate party room bookings, including setup and hosting. Maintain a strong competence in internal computer systems to enter guest details electronically.
  • Logistics: Deliver guest purchases to designated pickup points and handle luggage and baggage storage workflows.

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