Job Posting
Lead Concierge | Atlanta, GA
Overview
A dynamic, detail-oriented, and natural leader, the Concierge Lead at Atlantic Station is responsible for delivering an exceptional customer experience, acting as a knowledgeable resource for all visitors, and supporting daily team operations. This role is perfect for a self-motivated, high-energy individual who thrives in a fast-paced environment, excels at problem-solving, and is committed to leading by example to ensure our service standards are consistently met.
Key Responsibilities
Leadership & Team Support
- Guide & Delegate: Assist with delegating tasks and ensuring daily team responsibilities are completed efficiently.
- Accountability: Hold team members accountable to department policies, procedures, and service expectations while leading by example.
- Operational Liaison: Support management with operational needs, team communication, shift organization, and maintaining strong knowledge of department systems.
Customer Service & Escalations
- Elevated Service: Greet guests with a welcoming smile and enthusiasm, stay attentive throughout their visit, and provide immediate, high-touch assistance (including walking guests to destinations and assisting with complimentary strollers/wheelchairs).
- Issue Resolution: Assist with resolving guest concerns effectively and escalate complex issues to management when necessary.
Events & Operations
- Events & Admin: Assist with VIP events and coordinate party room bookings, including setup and hosting. Maintain a strong competence in internal computer systems to enter guest details electronically.
- Logistics: Deliver guest purchases to designated pickup points and handle luggage and baggage storage workflows.