Overview

The Vice President of Operations is responsible for: helping devise and ultimately implementing operational initiatives for each of the company’s properties; leading and supporting Trademark’s on-site and corporate level property management teams; structuring and supporting efforts for the collection and reporting of accounts receivable; supporting budgeting processes; implementing corresponding systems and processes; and further advancing related operational initiatives, focused on the advancement of the company’s goals and its team members. As a member of the leadership team, the Vice President of Operations will champion company culture at both the corporate and property levels, while ensuring that operational and brand standards are met or exceeded. This position serves as the project leader for transitions, coordinates new property onboarding/training, and serves as a key member of the sustainability team.

Specific Areas of Responsibility:

• Oversee and support property management and other operational matters to ensure compliance with Trademark standards and contractual obligations and to ensure alignment with operational goals, while driving consistency; provide direction and recommendations; includes regular and ad hoc property visits.
• Oversee and support performance by (and development of) corporate and on-site property management teams, including results, interpersonal/team matters, skills and proficiencies (identifying and filling “gaps”), and personal and professional development.
• Implement and maintain systems and processes for management, collection, assessment, and reporting of accounts receivable, including anticipation of potential issues; oversee employees participating in collections processes, including providing specific direction and recommendations.
• Support processes for establishing and meeting property-level business plans and budgets, including both operational line items and capital projects and expenses.
• Collaborate with company leadership and various departments regularly to maximize value and profits and establish best practices for operations, including: identifying, evaluating, implementing, and maintaining best-in-class operational systems and processes; structuring applicable personnel; and taking advantage of opportunities to leverage synergies, improve processes, and resolve outstanding issues.
• Lead portfolio programs (for example, Kingsley tenant surveys, GRESB and other ESG benchmarking, audits, best practices) and recommend action plans for any gaps exposed.
• Assume primary responsibility for onboarding new properties, including structuring and leading internal teams and developing and implementing processes and procedures to facilitate transitions; structure, manage, and support transition relationships at multiple levels of related organizations; assume primary responsibility for transition relationships at highest level.
• Materially support sustainability initiatives, with a particular focus on environmental initiatives.
• Participate with industry organizations and speak at industry conferences, webinars, and panels to enhance leadership and company presence.
• Perform ad hoc and special projects as needed and assigned.

Requirements

• Ten+ years of applicable experience in commercial operations/property management, including oversight and development of on-site and off-site teams, with a strong preference for experience within mixed-use retail shopping center environments.
• Bachelor’s degree.
• Excellent interpersonal skills and leadership qualities with a proven track record of staff development and mentorship.
• Proven financial acumen and experience preparing and interpreting monthly financial packages.
• Experience creating and executing annual property operating budgets and capital budgets.
• Excellent verbal and written communication skills and track record of established relationships with coworkers, clients, and vendors.
• MS Office suite proficiency.
• CSM/CPM or other similar industry designation a plus
• Must be available to travel as needed.

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