Job Posting

Shift Manager | Dallas, TX

Overview

A dedicated and safety-focused Shift Manager at the Ice Skating Center is responsible for the overall supervision of daily public sessions and staff. This role requires a blend of strong customer service leadership, operational oversight, and facility maintenance to ensure the smooth operation of the rink during their shift.

Key Responsibilities
  • Team Leadership & Supervision: Oversee and support cashiers, clerks, and skate monitors to ensure all public sessions run smoothly. Maintain visibility and availability for both customers and staff throughout the shift.
  • Safety & Operations: Direct and organize evacuation and shutdown procedures during emergency situations. Maintains a calm and composed demeanor during all emergency situations.
  • Facility & Equipment Management: Operate ice-making equipment, the skate sharpener, and the point-of-sale (POS) cash register. Assists in the general maintenance and upkeep of the ice center and its equipment.
  • Financial & Administrative: Supervises or performs daily closeouts, ensuring the accuracy of deposits and financial records. Completes all required incident reports accurately and promptly.
  • Sales & Promotion: Promotes and sells skating lessons, birthday parties, group admissions, after-hour private events, and other skating center offerings

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