Job Posting
Shift Manager | Dallas, TX
Overview
A dedicated and safety-focused Shift Manager at the Ice Skating Center is responsible for the overall supervision of daily public sessions and staff. This role requires a blend of strong customer service leadership, operational oversight, and facility maintenance to ensure the smooth operation of the rink during their shift.
Key Responsibilities
- Team Leadership & Supervision: Oversee and support cashiers, clerks, and skate monitors to ensure all public sessions run smoothly. Maintain visibility and availability for both customers and staff throughout the shift.
- Safety & Operations: Direct and organize evacuation and shutdown procedures during emergency situations. Maintains a calm and composed demeanor during all emergency situations.
- Facility & Equipment Management: Operate ice-making equipment, the skate sharpener, and the point-of-sale (POS) cash register. Assists in the general maintenance and upkeep of the ice center and its equipment.
- Financial & Administrative: Supervises or performs daily closeouts, ensuring the accuracy of deposits and financial records. Completes all required incident reports accurately and promptly.
- Sales & Promotion: Promotes and sells skating lessons, birthday parties, group admissions, after-hour private events, and other skating center offerings