Job Posting

Operations Director | Zona Rosa – Kansas City, MO

Overview

The Operations Director at Zona Rosa is responsible for the overall operations, maintenance, and physical integrity of the assigned retail/mixed-use property. This leadership role involves managing risk, developing operational standards, overseeing construction and tenant coordination, and managing service contracts. A core focus includes implementing preventive maintenance programs, controlling costs, and leading a team of facilities personnel to ensure the property operates at peak efficiency.

Key Responsibilities

Responsibilities will be assigned by the General Manager and encompass facility operations, financial oversight, vendor management, and team leadership.

Operational Management & Maintenance

  • Coordinate the day-to-day activities of maintenance, repair, and risk management for the center.
  • Implement preventive maintenance programs to enhance property value, ensure effective cost control, and identify problem areas proactively.
  • Oversee the condition and maintenance programs of key asset systems, including HVAC, electrical, plumbing, building automation, fire control, and utility metering systems.
  • Serve as the technical expert for complex building issues and design new ways to improve systems to minimize energy consumption.
  • Ensure compliance with AIA, Building Codes, OSHA standards, and regulatory guidelines to maintain a safe working environment.

Financial Oversight & Vendor Coordination

  • Lead the implementation of annual operating budgets and capital expenditures, ensuring execution within guidelines.
  • Maintain financial responsibility for controlling CAM costs within the approved budget and work to improve net income.
  • Review the General Ledger for accuracy and maintain the integrity of approved budget line items and year-end accruals.
  • Manage third-party vendors by obtaining RFPs/bids, drafting contracts, coding bills, and monitoring contractor performance.

Tenant Coordination & Strategic Support

  • Ensure tenant compliance with lease requirements regarding maintenance, hours of operation, and care of premises.
  • Monitor on-site tenant construction for compliance with approved plans and perform punch lists for Tenant Coordination.
  • Work proactively with tenant architects and contractors to ensure timely construction schedules and openings.
  • Interface with the Marketing Director to coordinate facilities personnel for the setup and teardown of marketing signs and events.

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