Job Posting

Overview

The Operations Manager will oversee the day-to-day operations of the shopping center including budgeting, capital expenditure planning, expense control, tenant construction, maintaining a preventive maintenance program, including utility management for the center.  The Operations Manger will also manage all operations-related contractor and vendor relationships, maintain contracts, responsible for directing maintenance, housekeeping, and landscaping contractors.

Job Description

• Control expenses including negotiating contracts, authorizing expenditures and reviewing monthly profit and loss statement
• Assist the center team in achieving/exceeding the yearly Net Operating Income (NOI) for the property
• Assist with the monthly/quarterly reforecast of budget and preparation of the annual budget
• Work with the Property Accountant, on a monthly basis, to reconcile utility bills and expenses and track spending against cash flow to the center budget
• Undertake financial analysis of operating costs and expenses to identify cost savings, efficiencies and economies of scale to reduce spending
• Responsible for recommending contract services, including negotiating, renewals, payment, supervision and terminations to General Manager
• Works directly with the Property Manager and center team on strategic planning initiatives
• Manage the on-site tenant construction/services and coordination working with corporate tenant coordinators, contractors and city building departments to complete tenant construction on schedule and according to approved plans in order to expedite rent commencement dates
• Supervise and oversee the housekeeping, maintenance and landscaping, including walk-throughs, meetings and work orders
• Maintain a responsive open-line of communication with the tenants, including handling retailer complaints, operational consideration and regular fire and life safety system
• Maintain a responsive open-line of communication with the center team, corporate office and that of the teams at the other properties
• Inspects the entire property on a daily basis and follows up on any deficiencies noted; including safety hazards
• Implement and/or maintain preventive maintenance programs to prolong value of assets
• Maintains liaison with various city departments on building and safety issues
• Handles retailer and customer complaints along with General Manage and Marketing Director
• Coordinates any marketing-related requests with appropriate operational departments
• Keep abreast of and communicate operations industry trends
• Other duties as assigned

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