Overview

The General Manager is challenged with protecting and enhancing the owner’s retail real estate asset(s) by identifying center objectives, managing expenses, and generating revenue. They will drive operational success, possess leadership qualities and be a key contributor to total asset value. Candidate should be enthusiastic and have a high energy level. They should desire a flexible work environment and be able to direct a wide group of direct reports in varying disciplines with varying degrees of experience.

Responsibilities and Accountabilities

• Drive center Net Operating Income (NOI) through expense management and:
  • Local Leasing
  • Alternative Revenue (e.g. storage, partnerships, on-mall media, etc.)
  • Net profit programs (e.g. parking services, redistribution, etc., if applicable)
• Enforce lease provisions and make sure retailers are complying with all lease provisions.
• Develop and implement a Strategic Business Plan which aligns with ownership’s goals and objectives. Build, create and own the property Budget.
• Administer and ensure compliance with Property Management Agreements, REAs, COREAs and any other governing documents, as applicable.
• Ensure compliance with all financial reporting, forecasting, tax obligations/protests, sales reporting, accounts payable and other reporting as required by ownership.
• Develop strong relationships with leasing and participate in implementing the leasing/merchandising strategies for the property. Review lease drafts for property implications.
• Professionally represent the property by developing strong relationships with existing and prospective tenants. Proactively respond to tenant issues, conduct tenant meetings, oversee response to billing inquiries and build rapport with tenant community.
• Collaborate with VPs of Construction and Design to identify capital improvement projects and build working capital budget.
  • Direct implementation of local capital budget.
• Liaise with tenant coordination on all issues relating to tenant construction and landlord work.
• Create a world-class shopping experience and exceptional customer journey through establishing and maintaining superior operating standards.
• Maximize the shopping center’s position as a community leader by generating partnerships or taking leadership positions in community organizations.
• Maximize contracted services, deploy appropriate bid process, and maintain ethical, professional relationships with vendors.
• Oversee the condition of and implement programs for property maintenance to provide the best retail environment in the center’s market.
• Collaborate with Security Services provider to establish a customized safety and security program which deploys to the threat and provides a safe shopping environment.
• Support marketing in the development and execution of a comprehensive marketing plan which enhances footfall, retailer sales, delivers compelling programming and maximizes technology resources such as social media and data analytics.
• Develop and collaborate with a highly skilled shopping center team. Identify tools and training which maximize performance.
• Liaise with local legal for any tenant pursuits, lease conflicts, or local litigation.
• Coordinate with other departments (e.g. asset management, acquisitions, dispositions, construction, accounting, finance and legal) in relation to property management functions.

Core Competencies

• Results Driven
• Leadership/People management
• Self-Starter
• Business Acumen

Requirements

• Bachelor’s degree or equivalent
• 5+ years of experience in retail real estate management/property management/hospitality/retail
• Demonstrated knowledge of the shopping center industry
• Strong oral and written communication skills and interpersonal skills
• Ability to read and interpret complex documents.
• Proficient in Microsoft Word and Excel
• Ability to adapt to a changing work environment.
• Flexibility to work nights, weekends and holidays.

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