Job Posting

Shopping Center Operations Director, Zona Rosa (Kansas City, MO)


Title: Retail Operations Director, Zona Rosa

Compensation: Based on Experience and Qualifications

Reports to: General Manager


The Operations Director is responsible to oversee day-to-day operations for assigned retail/mixed use property.  Oversee overall maintenance and implement preventive maintenance programs to maximize the owners’ financial return and for the benefit of the tenants, customers and communities in which the asset is located.

Specific areas of responsibility would include:


  • Primary responsibility is to coordinate the operational activities of the assigned center(s), including the day-to-day activities of maintenance and repair, risk management, development and implementation of operational standards and specifications, tenant coordination / construction, service contracts of the retail properties.
  • Implements preventative maintenance programs to enhance the value and profitability of the center and effective cost control.  Identifies problem areas and proactively works to improve the processes to maximize work performed.
  • Integral in implementing annual operating budgets, capital expenditures, and executes plan within guidelines.  Financial responsibility for assigned center(s) to control CAM costs within the approved budget and for budgeting and improving net income beyond approved budget.
  • Maintains communication with tenants and employees to improve success of the property.
  • Promotes effective business relationships to convey company operational policies.
  • Reviews General Ledger for accuracy and maintains the integrity of the approved budget line items and year-end accruals.
  • Ensures tenant compliance with lease requirements including tenant/landlord responsibility for repairs and maintenance, hours of operation and care of premises.
  • Ensures compliance with AIA, Building Codes and OSHA standards/policies and regulatory guidelines.  Ensures a safe working environment for employees and takes corrective action, as needed.
  • Contracts with outside vendors, including obtaining RFPs or bids, drafting contracts for approval and coding bills for processing.  Monitors contractor performance.  Approves payables.
  • Evaluates center for property needs and recommends improvements as required.
  • Oversees the condition and maintenance programs of key asset systems, HVAC equipment, electrical equipment and property vehicles.
  • Monitors on-site tenant construction for compliance with approved plans and performs punch list for Tenant Coordination.  Works proactively with tenant’s architects and contractors to ensure timely construction schedules and openings.


  • Interface with the Marketing Director and coordinate facilities personnel to install marketing signs, setups and teardowns, etc.
  • Ability to communicate effectively and maintain positive relationships with tenants, vendors, employees, contracted personnel, managers and local government regarding center operations or personnel issues to ensure the smooth operation of the center.
  • Maintain advanced technical skills in HVAC, electrical systems, plumbing systems, building automation systems, utility metering systems, fire control and related site-specific facilities equipment.  Serve as the technical expert for complex building issues.
  • Design and implement new ways to improve electrical systems and HVAC systems, minimizing energy consumption at the facility.
  • Other duties as assigned.

Supervisory Responsibilities

  • Provides objectives, evaluates performance and gives interim and annual performance reviews of direct reports.  Ensures compliance with company personnel policies and applicable laws.  Direct reports to include Maintenance Supervisor and Maintenance Technicians.  May supervise non-exempt, exempt or professional employees.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities may include recruiting, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems.

Essential Functions:

  • Standing up to 8 hours a day.
  • Walking up to 8 hours a day.
  • Working outdoors for 8 hours a day.
  • Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine.
  • Ability to stoop, stand, climb, and frequently lift a minimum of 50 lbs.
  • Able to speak clearly so others can understand you.
  • Demonstrate skills and knowledge of all types of power tools.
  • Ability to safely operate fork and aerial lifts.
  • Detail oriented, with the able to handle multiple projects simultaneously.
  • Ability to work on roofs.
  • May be exposed to inclement weather.
  • Must be able to work in close and cramped spaces including attics, basements, various crawl spaces and areas with low light or no light at all.


  • A Bachelor’s degree from a four-year college or university or relevant experience.
  • 5+ years related field experience
  • Minimum 2-3 years of management experience
  • HVAC experience is a required
  • May be required to possess appropriate license/permit for trade as may be required, i.e. Journeyman or Master Electrician License or City Licenses.


Knowledge, Skills and Abilities:

  • Ability to work independently combined with a strong collaborative style of communication.
  • Must have thorough knowledge of construction, the day-to-day operations of maintenance and facilities, security and housekeeping functions, and the tenant relations requirements of managing retail properties.
  • Must have some knowledge of commercial real estate including a broad understanding of finance, leasing and legal.
  • Ability to develop strategic solutions required.
  • Persuasion and conflict resolution skills required.
  • Ability to communicate with all levels within the organization and ability to work and learn independently and in a team situation.
  • Strong organizational and time management skills.
  • Excellent interpersonal, oral and written communication skills.
  • Ability to deal with multiple tasks effectively and establish priorities.
  • Strong attention to detail.
  • Excellent PC, Excel, MS Word and PowerPoint

Professional and Personal Characteristics:

  • Creative and innovative approach to solving problems and resolving issues.
  • Ability to work independently combined with a strong collaborative style of communication.
  • Demonstrated organizational skills.
  • Strong analytical and technical skills.
  • Results-oriented and high energy.
  • Highest level of personal integrity.
  • Ability to multi-task in a fast-paced environment.
  • Ability to prioritize work and meet deadlines.
  • Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues.

Qualified candidates please send your resume to

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Marketing Intern - Fort Worth, TX

Title: Intern – Marketing

Compensation: TBD

Time Commitment: Part-Time (12-30 hours per week)

Reports to: Marketing Manager

Ideal candidate is responsible for helping the Marketing team complete tasks such as preparing marketing proposals, assisting in content creation, and supporting the overall goals of the department.

Candidate should be enthusiastic and have a high energy level. Candidates should desire a flexible work environment and be willing to assist the team wherever needed. Candidates must have proficient Excel, Word, PowerPoint and internet research skills. A basic understanding of Adobe Suite and other digital management tools is desirable but not a requirement.

Specific Areas of responsibility would include:

  • General marketing support with guidance from the marketing coordinator.
  • Preparing marketing materials and presentations as needed.
  • Assist with the production of Trademark Property Services submissions.
  • Supporting the Digital Manager with copywriting and proofreading a variety of marketing materials.


  • Proficient in Microsoft Excel, Word, PPT.
  • Knowledge in these areas is a plus:
    • Adobe Suite – InDesign, Photoshop, Illustrator
    • WordPress or other CMS (Square Space, Wix, etc.)
    • Basic HTML editing
    • Using email marketing platforms (MailChimp, Hubspot)
  • Knowledge of marketing strategies, including marketing tactics and tools.
  • Aptitude with various social media platforms primarily Instagram and Facebook.
  • Ability to work under pressure and coordinate numerous activities for a variety of people.
  • Strong interpersonal, oral and written communications skills required.
  • Candidate must be enthusiastic, intelligent, creative, flexible, have a great attitude, have strong technical aptitude and a desire to understand the real estate process.

Qualified candidates please send your resume to Jenny Banks.

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Concierge Supervisor – Galleria Dallas

Title: Concierge Supervisor – Galleria Dallas 

Reports to: Concierge Manager – Galleria Dallas

Compensation: To be confirmed

Position Details: Full Time

Galleria Dallas is in search of an experienced, motivated professional to fill our supervisor position with our Concierge & Curbside Services team, known as elevate.  The supervisor position is responsible for assisting the manager and fellow supervisor in developing, coaching, and mentoring the Concierge & Curbside teams.  This person should be a passionate, dedicated individual willing to work hard and take delight in making our valued guests, team members, and retailers feel welcome by offering 5-star service.  The elevate supervisor will aid in the continuous growth of the department with new amenities and services being added.

The elevate supervisor will successfully complete operational tasks, be an extension of upper management when representing the department and be flexible with overseeing daily tasks and the evolving assignments as the day comes.  We are looking for an energetic, customer-centric individual focused on building and developing a successful and seamless guest services program, for both our curbside and concierge initiatives.

Galleria Dallas has created a new and convenient way for our mall guests to shop by delivering their pre-purchased items directly to their vehicles at Curbside!  Galleria Curbside is powered by elevate, our Guest Services team offering guests a VIP experience that sets us apart from all other shopping centers.

Key Roles and Responsibilities of the Ideal Candidate:

  • Have a positive and professional upbeat personality with the desire to deliver outstanding customer service to our guests speaking knowledgeably about our amenities
  • Maintain employee work schedules, delegate responsibilities to employees and provide oversight and direction
  • Develop and execute the training program with both Concierge & Curbside teams
  • Work with the concierge manager and fellow supervisor on creative ways to enhance teamwork while sustaining a high team morale
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by our tenants
  • Assist in leading and working closely with other employees in a supportive and flexible manner, focusing on the overall success of the property and the complete satisfaction of the guests
  • Is attentive of guests walking by and is always prepared to provide immediate assistance
  • Engage each guest as a unique individual and listen attentively to their requests greeting them with a welcoming smile and enthusiasm
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Assist with the execution of marketing and tenant events as needed
  • Be knowledgeable of the gift card program and execute accordingly
  • Able to escort guests around property through the best route with pleasant conversation
  • Working knowledge of local attractions, destinations, and area venues.
  • Keep an accurate count of visitor traffic and services requests for reporting
  • Coordinate/communicate efforts between concierge team, management, marketing, etc.
  • Miscellaneous operational duties and responsibilities as may be assigned from time to time

Qualifications and Skills

  • Experience as a concierge, customer service or relevant role is strongly preferred
  • Aptitude in resolving issues with a customer focused orientation
  • Strong competence in Mac OS or Window OS
  • Must have working knowledge of Microsoft programs such as Outlook, Excel, and Word
  • Proficiency in English is required; multilingual is strongly preferred
  • Excellent organization and prioritization skills
  • Able to stand for an extended period and walk long distances with a sense of urgency
  • Must be able to work a flexible schedule- including evenings, nights, weekends and some holidays.

Job Type

  • Full-time hourly position with benefits

Send resume to

View Complete Job Post

Curbside Services – Dallas, TX

 Title: Curbside Services – Dallas, TX

Compensation: TBD

Reports to: Concierge Manager, Galleria, Dallas, TX

Galleria Dallas has created a new and convenient way for our mall guests to shop by delivering their pre-purchased items directly to their vehicles at Curbside!  Galleria Curbside is powered by elevate, our Guest Services team offering guests a VIP experience that sets us apart from all other shopping centers.  Galleria Dallas needs passionate and motivated partners willing to work hard and take delight in making our guests feel welcome.  This is currently a part-time position.


The ideal candidate will possess the following traits:

  • Customer focused
  • High energy and upbeat personality
  • Thrive in a fast-paced environment
  • Positive & professional
  • Have a high sense of urgency
  • Thorough and detailed
  • Excellent time management
  • Initiative driven and self-motivated
  • Able to stand for extended periods of times and walk long distances
  • Bi-lingual is a plus, but not required
  • Must be able to work a flexible schedule – including mornings, mid-day, nights, weekends and holidays
  • Must be able to list up to 40 pounds


Daily tasks may include and are not limited to:

  • Warmly greeting guests
  • Retrieving all necessary order details from the guest and retailers
  • Enter all details electronically and confirm items with guest and retailer
  • Strong competence in computer operating systems
  • Be quick and agile
  • Delivering guests a fond farewell
  • Assisting with VIP events
  • Delivering guest purchases to designated pickup points
  • Luggage and baggage storage
  • Guest directions
  • Walking guests to their destinations


No matter where you are in your career, we welcome you to join our team where you come first.

Candidates please send your resume to

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