Job Posting

Retail Valet and Guest Experience – Galleria Dallas

Overview

Title: Retail Valet and Guest Experience, Galleria, Dallas, TX

Details: Part Time

Compensation: TBD

Reports to: Guest Services Manager, Galleria, Dallas, TX


Purpose

The Galleria Dallas Guest Experience Team is an extension of Galleria Dallas Management.  Our team is responsible for the Guest Services and Experience for mall shoppers, tenants, and hotel guests.  We are in search of dedicated, passionate, and motivated individuals who take delight in making all guests feel welcome.  We are looking for energetic, flexible candidates who can be trained and become knowledgeable about all things Galleria, local attractions and services, and up-coming internal events.

Galleria Dallas has created a new and convenient way for our mall guests to shop by delivering their pre-purchased items directly to their vehicles at Curbside!  Galleria Curbside is powered by our Guest Services team offering guests a VIP experience that sets us apart from all other shopping centers.  You are valeting by hand retail product through the mall to the guest’s vehicle.  This portion of the position requires quickness, ability to stand and move swiftly, and walk long distances.

The ideal candidate will possess the following traits:

  • Customer facing and customer focused, positive, and professional
  • High energy and upbeat personality
  • Thrive in a fast-paced environment with a high sense of urgency
  • Excellent time management
  • Initiative driven, self-motivated, thorough, and detailed
  • Able to stand for extended periods of times and walk long distances; Quick and agile
  • Bi-lingual is a plus, but not required
  • Must be able to work a flexible schedule – mornings, mid-day, nights, weekends and holidays
  • Must be able to list up to 40 pounds

Daily tasks may include and are not limited to:

  • Greeting guests with a welcoming smile and enthusiasm
  • Staying attentive with guests throughout process
  • Being prepared to provide immediate assistance
  • Luggage and baggage storage
  • Walking guests to their destinations
  • Assisting with complimentary strollers and wheelchairs
  • Entering all details electronically and confirming with guests
  • Strong competence in computer operating systems including our internal software program
  • Assisting with VIP events
  • Assisting our Curbside team as needed
  • Retrieving all necessary order details from the guest and retailers
  • Delivering guest purchases to designated pickup points
  • Delivering a fond farewell to guests.

Interested candidates should submit their resume to Marcella Jannetto at mjannetto@trademarkproperty.com.

More Positions

Property Accountant – Alpharetta, GA

Title: Property Accountant – Alpharetta, GA

Compensation: Based on Experience and Qualifications

Reports to: General Manager, North Point Mall, Alpharetta

Purpose and Scope:

Professional, energetic individual with full cycle property management accounting experience who communicates well at all levels, has the ability to multi-task, set priorities and adhere to deadlines.

Job Description: 

  • Perform full cycle accounting including accounts payable, journal entries, monthly accruals and reconciliations.
  • Generate monthly Rent Roll, review for accuracy.
  • Prepare monthly tenant percentage rent calculation and billings.
  • Enter daily cash receipts/tenant rents and monitor and actively pursue A/R balances.
  • Maintain property management sub-ledger including both lease and billing information.
  • Calculate monthly property management fees; process payments.
  • Prepare month-end reporting packages, review and analyze variances; distribute to parties as required.
  • Prepare complex annual NNN and utility reconciliations and related billings for Office and Retail tenants.
  • Prepare/calculate/process monthly cash analysis, and Partner distributions.
  • Prepare and coordinate quarterly lender draws.
  • Prepare annual work papers and reconciliations for year-end tax returns.
  • Prepare annual budget and quarterly financial forecast.
  • Respond to audit inquiries from external auditors, owners and external business partners.
  • Review new retail and office leases and lease amendments and create and adjust tenant billings based on a thorough understanding of lease terms.
  • Respond to tenant questions regarding monthly charges, outstanding amounts due, annual CAM reconciliations.
  • Complete special projects as requested.

 

Job Requirements: 

  • Bachelor’s degree in Accounting
  • 3-5 years accounting experience, real estate accounting a plus; clear understanding of financial statements (GAAP).
  • Candidate must be enthusiastic, creative, flexible, have strong technical aptitude; detail oriented with strong analytical and problem-solving skills.
  • Ability to work under pressure and coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency.
  • Ability to effectively meet deadlines in an environment with competing priorities.
  • Strong interpersonal, oral and written communications skills required.
  • Intermediate MS Excel and MS Word skills.
  • Timberline and Kardin accounting software experience a preference.

Apply Here

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General Manager, Annapolis, MD

Title: General Manager, Annapolis Town Center

Compensation: Based on Experience and Qualifications

Reports to: TBD

Job Description

The General Manager will be responsible for managing, directing, and coordinating operations and marketing for Annapolis Town Center, MD.  The General Manager is accountable to protect, maintain, and enhance the value of assigned asset in order to maximize the owners’ financial return and for the benefit of the tenants, consumers, and the community.

Responsibilities & Accountabilities:

  • Responsible for the fiscal management of the property (i.e. maintenance of A/R and A/P, operating expense control, completion of budgeted items and assistance in preparing budgets, monthly and annual financial reports, setup and termination of leases).
  • Responsible for operational issues such as tenant transition, processing rent relief requests and collections.
  • Responsible for the management of properties’ physical performance (i.e. bidding contracts, inspections, and signage approval).
  • Responsible for the management of relations with tenants and vendors (i.e. addresses and follows up with tenant complaints via inspections, phone, correspondence and email and monitors vendors).
  • Proactively works to identify issues and improve performance.
  • Promotes effective business relationship to convey company operation policies.
  • Ensures compliance with OSHA. Monitors crime statistics. Takes corrective action as needed.
  • Coordinates and oversees retail marketing efforts.
  • Helps coordinate tenant improvements.
  • Works on special projects/ongoing initiatives according to current needs.

 

Qualifications/Experience

 

  • College degree (Finance degree preferred).
  • Real estate experience a plus.
  • Argus experience a plus.
  • Candidate must be enthusiastic, intelligent, creative, flexible, have a great attitude, have strong technical aptitude and a desire to understand real estate investment processes.
  • Ability to work under pressure and coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency.
  • Strong interpersonal, oral and written communications skills required.
  • Strong executive presence required along with demonstrated problem solving ability.

 

Competencies

  • Strong negotiation skills.
  • Competent presentation skills.
  • Proficient shopping center marketing skills.
  • Strong oral and written communication skills.
  • Self-starter with strong organization and time-management skills.
  • Leadership skills.
  • Ability to identify problems and solve issues in a proactive manner.

Technical Skills and Knowledge

  • Quantitative and analytical skills.
  • Retail shopping center marketing.
  • Strong knowledge of GAAP, retail leasing and contract terminology.
  • High level proficiency with current Microsoft Office software.

Education & Experience

  • Required: Bachelor’s degree in Business Administration or equivalent.
  • Four to six years operational experience in real estate industry.

At Trademark, we recognize that our strength is directly linked to the quality and skills of our diverse associates. We approach our business as learners and not knowers, and we equip our employees with the tools and training needed to succeed professionally. Trademark provides a highly collaborative work environment that encourages interaction across teams and senior leadership in order to produce high quality work for best-in-class commercial real estate across multiple asset classes.

Trademark Property Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Trademark Benefits for you:

  • Medical, dental and vision insurance
  • Company Paid LTD, STD, and Life Insurance
  • 15 days Paid Time Off – no waiting period. Increases over time
  • Hybrid and remote work availability
  • Additional paid day off for your birthday each year
  • 10 additional paid corporate holidays
  • 401k employer match after 30 days of employment
  • Employee assistance program to support every aspect of your wellbeing
  • Annual bonus structure
  • Personal and professional growth opportunities

APPLY HERE

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Director of Marketing – Alpharetta, GA

Title: Director of Marketing – Alpharetta, GA

Compensation: Based on Experience and Qualifications

Reports to: General Manager, North Point Mall, Alpharetta, GA

Purpose and Scope:  

This position will lead the strategic formation and the day-to-day execution of the marketing plan for North Point in Alpharetta, GA. North Point just announced its vibrant, mixed-use, redevelopment plan. This position will help support the new brand and launch of this re-imagined district. The Marketing Director assists with all operating aspects of the center and is responsible for leading the marketing efforts of the property which includes the management, oversight and implementation of strategies and tactics for tenant productivity, community relations, special events, programming, digital marketing strategy, public relations and advertising in an effort to achieve the center’s goals. The Marketing Director will establish a working relationship with the General Manager and other center staff along with Trademark corporate teams, contractors, vendor, agencies/freelancers, media, community leaders and tenants. Director will also be asked to solicit sponsorships and help generate non-traditional revenue for the property. Director must be proficient in budget preparation, expense monitoring and budget re-forecasting.

Job Description:

  • Develops, plans, and implements an annual marketing plan and budget, including property and market research, property goals and objectives, strategies and
  • Manages the marketing budget in order to maximize property traffic and sales.
  • Plans and directs the property’s marketing program. This role serves as the primary liaison for the advertising, public relations, special events, sales promotions, community programming, and retailer relations activities for the property to drive strategy and execution.
  • Fully implements and manages all aspects of the property’s digital program to include website, social media content, and administration of digital signage/advertising programs and associated
  • Establishes a tenant relations program and provides assistance with merchant strategies, research and sales Serves as a main point of contact to all tenants.
  • Works with development and placemaking teams on re-development efforts, messaging, and content curation.
  • Manages and proactively builds and maintains lead-generation efforts and builds consumer database.
  • Secures cash/trade sponsorship of special events and community programs and finds innovative ways to generate additional
  • Reviews and prepares monthly report of results and
  • Supervises the selection and operation of seasonal décor and related holiday activities including holiday photo
  • Gathers and analyzes market information in order to provide recommendations to ownership as to the proper positioning for the property
  • Serves as Manager on Duty in absence of the General Manager (including some Saturday, Sunday or Holiday coverage)
  • Assists the General Manager in the representation of the property at the Chamber of Commerce, Visitors Bureau, Tourism organizations and other miscellaneous civic organizations.

Qualifications:

Bachelor’s degree from an accredited institution in marketing, communications, public relations, or a related field of study.

  • Five + years of experience in marketing, pr, digital communications or events.
  • Proficient in digital and print communications.
  • High performing ability to organize, time management and maintaining deadlines.
  • Ability to maintain strong interpersonal skills with stakeholders, management, consumers and people at all levels in the organization.
  • Self-starter with high energy, ability to problem solve and works well under pressure.

At Trademark, we recognize that our strength is directly linked to the quality and skills of our diverse associates. We approach our business as learners and not knowers, and we equip our employees with the tools and training needed to succeed professionally. Trademark provides a highly collaborative work environment that encourages interaction across teams and senior leadership in order to produce high quality work for best-in-class commercial real estate across multiple asset classes.

Trademark Property Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Trademark Benefits for you:

  • Medical, dental and vision insurance
  • Company Paid LTD, STD, and Life Insurance
  • 15 days Paid Time Off – no waiting period. Increases over time
  • Hybrid and remote work availability
  • Additional paid day off for your birthday each year
  • 10 additional paid corporate holidays
  • 401k employer match after 30 days of employment
  • Employee assistance program to support every aspect of your wellbeing
  • Annual bonus structure
  • Personal and professional growth opportunities

APPLY HERE

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