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Property Operations Administrator – Annapolis, MD


Position Title: Property Operations Administrator

Reports To: General Manager

The Property Operations Administrator is responsible for day-to-day operations support of the center, with a focus on tenant relations, the guest experience, and maintaining high standards across the property supporting the General Manager and the Management Team, along with performing a broad range of generalist support. The Property Operations Administrator must be personable and capable of building strong working relationships with all employees at all levels. As a key member of the property leadership team, the primary objective is to increase the value of the property through effective center management. Must be able to protect sensitive information and maintain confidentiality.

Duties & Responsibilities

  1. Answer calls, relays messages, greets and directs vistos
  2. Provides various clerical and other office administrative support duties for office staff, including tasks related to the workload of the Management team
  3. May assist other departments when necessary, including monitoring Security and Management radio transmissions, reporting Housekeeping and Maintenance issues
  4. Handles incoming mail and sorts for delivery to office staff
  5. Manages office inventory for office services (office supplies, kitchen supplies, etc.)
  6. Maintains current Tenant Certificates of Insurance, issue insurance default notices when necessary
  7. Assists Marketing Director in collection of monthly gross sales from permanent and temporary tenants
  8. Prepares various reports on a monthly, weekly, and daily basis as required by partnership agreements, as requested by other Management team members, and as required by Lease language
  9. Supports routine operational duties such as receipt of deliveries, directing vendors, approving access, etc.
  10. Attends weekly staff meetings and prepare staff meeting minutes
  11. Serves as a liaison between the General Manager and tenants, customers, vendors and contractors
  12. Cross-training to include preparation of Accounts Receivable and Accounts Payable reports from time to time
  13. Assists with first line data entry in support of Accounts Payable
  14. Creates, designs and modifies memos and other tenant communications as directed by the General Manager
  15. Assists with collection of monthly and quarterly sales from permanent and temporary Tenants
  16. Read and respond to guest complaints and feedback related to the property within 24-48 hours
  17. Serve as Manager on Duty in absence of the General Manager (including some Saturday, Sunday or Holiday coverage)
  18. Assist the General Manager in the representation of the Annapolis Towne Centre at the Chamber of Commerce, Visitors Bureau, Tourism organizations and other miscellaneous civic organizations.


  1. Personable, polished and professional with a positive attitude
  2. Ability to speak clearly and concisely
  3. Ability to maintain a high level of confidentiality
  4. Strong attention to detail
  5. Excellent judgement and decision-making skills
  6. Exceptional communication skills (written + verbal)
  7. Excellent computer skills (Word, PowerPoint, Excel)
  8. Proven problem solving and interpersonal skills
  9. Able to cope with shifting priorities difficult situations and deadlines

Working Conditions

Normal office conditions where there is minimal physical discomfort.

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Title: Senior Vice President of Institutional Services & Investments

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Reports to: Managing Director & Chief Investment Officer

This executive will be a member of Trademark’s Senior Leadership Team and an equity participant. This person will primarily be responsible for driving growth in our Institutional Services and Investments platforms which provide asset and property management, leasing, development and investment management services to institutional investors in, and owners of, retail and mixed-use properties in the U.S. This position will be highly visible to existing and prospective Trademark partners and clients that own or represent ownership of some of the highest profile U.S. retail and mixed-use real estate. Candidate should demonstrate a high level of energy, integrity and intellect and have a great attitude and strong work ethic with a passion for retail and mixed-use commercial real estate.

Specific Areas of Responsibility Would Include:

· Developing and maintaining a target list of potential opportunities and being accountable for arranging and organizing meetings and pitches with institutional investors and property owners across the U.S.

· Collaborating with senior Trademark asset management, leasing, investments and development executives to source, analyze and close potential new business opportunities – principally institutional services engagements and off-market acquisitions and investments

· Responding to Requests for Proposals

· Maintaining and growing partner/client relationships post-closing with the goal of ensuring the highest quality client service

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  • · Undergraduate degree from an academically competitive college/university; MBA or relevant graduate degree a plus.· An accomplished leader and collaborator with 10-15 years’ experience in commercial, retail and mixed-use real estate asset management, leasing, development and/or investments.· Demonstrated track record sourcing and maintaining relationships with institutional investors and property owners for value-add incentivized service engagements, new investments and joint ventures· Relevant experience with financial analysis and reporting, budgeting, institutional investor relations, planning and development/construction.· Extensive experience overseeing market, financial, valuation and due diligence analysis; proficiency with Argus, Excel and Word a plus.

    · Strong interpersonal, oral and written communications skills required.

    · Ability to work under pressure and coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency.

Company Overview:

Trademark Property Company is a 30-year old full service real estate firm adding value to and rethinking the future of retail, office, multi-family and mixed-use property nationwide. Our purpose is to be extraordinary stewards, enhance communities and enrich lives. We are a stakeholder-focused company recognized as one of the top mixed-use real estate developers and operators in the U.S. with a passion for stewardship, community-driven development and property evolution.

Since its founding, Trademark has invested in and operated properties valued at $4.5 Billion, impacted 47 properties and developed/redeveloped 21 Million square feet of mixed-use real estate. Trademark has a proven track record as a value-add operator and developer as demonstrated by deep partner and client relationships spanning decades. Our current and past partners and clients are among the largest institutional investors in U.S. real estate including Bank of America, Heitman, Invesco, JP Morgan Asset Management, Miller Capital Advisors/CalPERS, L&B, MetLife, New York Life, PGIM, Sarofim, Sixth Street Partners and UBS among others. Trademark’s current retail and mixed-use portfolio consists of 17 properties nationwide (11+ MM square feet). Our 18-month old multifamily development business has a pipeline of 4 projects in Texas, with other prospects across the U.S., and provides a unique competitive advantage in unlocking value in complex mixed-use properties. Trademark is headquartered in Fort Worth, Texas with a second office in Dallas.

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